About Torcross & Jubilee Dental Practice, Coventry

Welcome to our modern family dental practices in Coventry, where we aim to make your visits as comfortable as possible.

It is estimated that despite the importance of dental health, half of the adult population do not visit a dentist regularly. Irregular dental treatment often results in more extensive and, consequently, more expensive dental treatment.

We take great pride in the quality of our dentistry in our Coventry practices, and all our clinicians undertake regular postgraduate training. We have a programme of continual modernisation which we hope is to your benefit and both premises are fully computerised with the latest in dental software, digital radiography and laser treatment. Since 1996 Dr. Parvis been one of few dentists in Coventry approved for the training of new dental graduates.

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Please arrive at the practice a little before the appointed time. This will enable us to complete the paperwork formalities. In order to provide safe dental care for you it is essential that you have completed an up to date medical history questionnaire. This will alert us to any condition that might affect your dental care. This can be collected from the practice or downloaded here. Please complete this and take it along with you on your first visit.

We are committed to high standards of infection prevention and are members of the Confederation of Dental Employees (CODE).

Additional Information
Making an appointment

If you ask us for an appointment at either of our Coventry Practices , we will try to offer you one as soon as possible at a convenient time. You can make an appointment by phoning the relevant practice or using our online booking request. See below for information on our opening hours.

You can choose which dentist you would like to see at the practice, including your regular dentist, but please note that unless you are a private patient, this will depend on the appointments available and NHS capacity of the practice.

Reminders and recalls

At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again, and a subsequent appointment can then be made at reception. NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to keep your teeth and gums healthy and may no longer need a check-up every six months. However if you wish to be seen more frequently then required by the NHS, arrangements can be made outside the National Health Service.

Cancellations

If you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time.

If you miss an appointment or give less than 24 hours notice, (as outlined in the Practice appointment policy on display in the waiting room, or available from your dentist), we may not be able to complete your treatment or offer you NHS care in the future.

Hygienist appointments

Hygienist appointments are offered on a private basis only at  Torcross dental practice in Coventry. You are required to give at least 72 hours notice if you wish to change or cancel your appointment otherwise the full appointment fee will be charged.

Urgent treatment and out of hours care

Urgent treatment means treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment.

If you need urgent treatment outside of the opening hours you can contact 111.

If you need urgent treatment during practice hours please contact the reception and we will offer you the next available appointment.

Complaints notice

At Torcross and jubilee dental practice we would like to reassure you that our aim is always to provide you with an excellent level of service and care during all your visit with us.

If for some reason you are unhappy with any aspect of your visit we have a complaint procedure outlined below where we will address your concerns sensitively and in complete confidentiality.

  • Our staff are trained to deal with any general matters while Mr. C.Parvis or Mrs H.Parvis will deal with any clinical, or more serious issues as appropriate.
  • All complaints are recorded in our complaints log.
  • The practice will write to you within 3 days acknowledging your complaint and we will then endeavour to resolve your complaint within 28 days and if not will update you by telephone or letter regarding the progress of your complaint

Any complaint made will not affect the level of care and support you receive and the quality of treatment.

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